1. General Terms

1.1. These terms and conditions of sale (the “Terms”), once accepted by the Buyer by ticking the box confirming agreement with the ClayPoetry.lt Terms, form a binding legal document defining the rights and obligations of the Buyer and the Seller, the terms of purchase and payment, the delivery and return procedures, and other matters related to purchases from the ClayPoetry.lt online store.

1.2. The Seller, ClayPoetry.lt (MB Top Projektas), may amend, correct or supplement these Terms at any time in accordance with applicable law. The Buyer will be informed of any changes by email and must accept the amended Terms before making further purchases in this online store.

1.3. The following may purchase from the ClayPoetry.lt online store:

1.3.1. Natural persons with full legal capacity, i.e. persons who have reached the age of majority.

1.3.2. Minors aged 14 to 18 with the consent of their parents or guardians, except where they dispose of their own income.

1.3.3. Legal entities.

1.3.4. Authorised representatives of any of the persons listed above.

2. Personal Data

2.1. ClayPoetry.lt may collect and process the personal data provided by the Buyer in order to fulfil an order. ClayPoetry.lt may use the Buyer’s personal data to send advertising or information messages only with the Buyer’s consent.

2.2. The Buyer may withdraw consent to the use of their personal data for marketing purposes (such as emails or text messages) at any time by writing to [email protected], except where the processing is necessary to perform a sales contract or fulfil an order.

2.3. ClayPoetry.lt protects the data of Buyers and website visitors against loss, unauthorised access and alteration, and does not allow third parties to access it. The website uses an SSL certificate to keep data secure.

3. Formation of the Sales Contract

3.1. The contract between the Buyer and the Seller is concluded when the Buyer, having selected the product(s) and formed a shopping cart, clicks the “Pay” button on the order form.

4. Buyer’s Rights

4.1. The Buyer may purchase products from the ClayPoetry.lt online store in accordance with these Terms and the procedures of the online store.

4.2. The Buyer may withdraw from the sales contract by notifying the Seller in writing (by email, stating the product to be returned and its order number) within 14 working days of the day the product was delivered.

4.3. This right may be exercised only if the product has not been damaged, its appearance has not substantially changed, and it has not been used.

5. Buyer’s Obligations

5.1. The Buyer must accept the ordered products and pay the price of the products and of delivery (if any).

5.2. If the information provided in the Buyer’s registration form changes, the Buyer must update it without delay.

5.3. The Buyer undertakes not to share their login details with third parties. If the Buyer loses their login details, they must inform the Seller without delay using the contact details listed in the Contact section.

5.4. When using the ClayPoetry.lt online store, the Buyer undertakes to comply with these Terms and not to breach the laws of the Republic of Lithuania.

6. Seller’s Rights

6.1. If the Buyer attempts to disrupt the operation, security or stability of the online store, the Seller may, without prior notice, restrict or terminate the Buyer’s access to the online store or, in exceptional cases, delete the Buyer’s registration.

6.2. In exceptional circumstances, the Seller may temporarily or permanently suspend the online store without prior notice to the Buyer.

6.3. The Seller may cancel an order without prior notice if the Buyer does not pay for the products within 3 (three) working days.

6.4. ClayPoetry.lt may refuse to enter into a sales contract with a Buyer who has withdrawn from a sales contract and returned products one or more times in the preceding 12 months.

6.5. ClayPoetry.lt may cancel a concluded sales contract if the products specified in it are out of stock, or if the contract was entered into by a person who, under these Terms, was not entitled to do so.

7. Seller’s Obligations

7.1. The Seller undertakes to deliver the products ordered by the Buyer to the address specified by the Buyer, under the conditions and within the delivery times set out in these Terms.

7.2. If, due to significant circumstances, the Seller is unable to supply an ordered product, the Seller undertakes to offer the Buyer an equivalent product. If the Buyer declines the equivalent product, the Seller will refund the amount paid (if the product has been paid for) within 14 working days.

8. Prices and Payment

8.1. Prices in the online store and in the order are stated in euros. ClayPoetry.lt reserves the right to change prices if tax rates change.

8.2. The Buyer pays for products in cash on delivery or collection, or by online banking through the Montonio platform.

9. Returns and Exchanges

9.1. Under Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, a consumer may withdraw from a contract concluded online without giving any reason (except for the exceptions provided in paragraph 2 of that Article). Products made to the Buyer’s individual order are not returnable.

9.2. The Buyer may exercise the right to return or exchange products within 14 (fourteen) working days of the day the products were delivered, by notifying the Seller as described in section 4.2 of these Terms.

9.3. Returned products must be in their original, intact packaging, unused, undamaged by the Buyer and in their original saleable condition (labels intact, protective film not removed, packaging not torn, etc.). Returned products must be complete, with all the components the Buyer received.

9.4. The Buyer may send products to be returned by courier. Where a product is returned under the right set out in section 4.2, the Buyer bears the cost of the return. Where the wrong product and/or a defective product was received, the Seller undertakes to collect it and replace it with a suitable equivalent product. If the Seller has no equivalent product, the Seller refunds the amount paid for the products.

9.5. The Seller may refuse to accept returned products if the Buyer does not follow the return procedure set out in these Terms.

10. Liability

10.1. The Buyer is responsible for the accuracy of the information provided in the registration form and bears responsibility for the consequences of any incorrect or inaccurate information.

10.2. The Buyer must keep their login details for the online store safe and confidential, ensure that only they know and use these details, and must not share them or otherwise allow other persons to access or use them. All actions performed using the Buyer’s login details are deemed to have been performed by the Buyer, and the Buyer bears full responsibility for their consequences.

10.3. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not read these Terms even though they had the opportunity to do so.

10.4. The Seller is not responsible for information provided on other companies’ websites, even if the Buyer reaches those websites through links in the Seller’s online store.

11. Communications

11.1. The Seller sends all notices to the email address provided in the Buyer’s registration form.

11.2. The Buyer sends all notices and questions to the addresses listed on the Contact Us page of the Seller’s online store.

12. Final Provisions

12.1. Relationships arising under these Terms are governed by the laws of the Republic of Lithuania.

12.2. All disputes arising from or relating to the sales contract between the Buyer and the Seller are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the procedures established by the laws of the Republic of Lithuania.

Payment Information

Payment can be made through the online banking services of Swedbank, SEB, Luminor, Citadele and Šiaulių bankas. Payments are made in euros. Payments are processed through the MakeCommerce.lt / Montonio payment platform.